Tealive88 Privacy Policy – Personal Data Protection for Malaysian Players

tealive88 collects various types of personal information from members across different contexts — during registration, during platform use and through your interactions with our customer support services. The following are the main categories of information we collect:

Information you provide directly:

• Identity information: Full name, date of birth, identification card number or passport number (where identity verification is required).
• Contact information: Email address, Malaysian mobile number, full address (if required for verification).
• Account details: Username, encrypted password, security questions.
• Financial information: Payment method details used (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, CIMB Clicks) — full account numbers are not stored permanently on our servers.

Automatically collected information:

• Platform usage data: Game records, bets, winnings, session duration, and game categories accessed.
• Technical data: IP address, device type, operating system, browser type, screen resolution, language settings.
• Cookie data: Session cookies, preference cookies and analytics cookies that help us understand how users interact with our platform.

Examples of data we collect during normal use:

tealive88 uses collected personal data only for legitimate and necessary purposes. We do not use your data for purposes unrelated to the platform's services without your prior consent. The primary purposes for data use are as follows:

• Account management: To create, verify and manage your member account at tealive88, including a secure login process and identity verification where required.
• Transaction processing: To securely and accurately process deposits and withdrawals through your chosen Malaysian payment method — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, and more.
• Game management: To record your gaming activity, calculate wins and losses, manage your account balance and ensure fair play for all members.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-account abuse and any other unlawful activity that may compromise the integrity of the platform. tealive88 and the security of other members.
• Customer support: To provide relevant assistance when you contact our support team — giving them access to your account history and related transactions so your issues can be resolved faster.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including identity verification requirements and transaction reporting mandated by Malaysian authorities.
• Experience personalisation: To personalise game recommendations, promotional offers, and platform displays based on your preferences and usage patterns — with the goal of delivering a more relevant and enjoyable experience.
• Service communications: To send important notifications related to your account, such as deposit confirmations, withdrawal confirmations, security alerts and significant updates to our terms.

tealive88 does not sell, rent or disclose members' personal data to third parties for marketing purposes under any circumstances. However, there are limited situations in which we may share certain information with carefully selected third parties:

• Payment service providers: Information required to process transactions is shared with licensed payment providers such as FPX gateways, e-wallet providers and relevant Malaysian banking institutions. This sharing is solely for the purpose of processing your financial transactions.
• Game software providers: For Live Casino and slots games, required game session data may be shared with the game software providers that are partners of tealive88. All these providers are bound by strict data confidentiality agreements.
• Relevant authorities: tealive88 will disclose personal data when required by Malaysian law, a valid court order, or at the request of law enforcement authorities in legitimate cases — and only to the extent necessary to fulfil those legal obligations.
• Technical service providers: We use third-party technical service providers for server infrastructure, platform analytics and cybersecurity. All such providers are bound by data processing agreements that require them to handle your data to a security standard equivalent to or higher than that of tealive88.

tealive88 does not share your personal data with social media companies, advertising networks, data brokers, or any entity whose primary purpose is to market products or services to you without your explicit consent.

tealive88 continuously invests in robust data security infrastructure to protect every member's personal information from unauthorised access, disclosure, alteration or destruction. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communication between your web browser and the tealive88 protected with 256-bit TLS/SSL protocol — ensuring your data cannot be read by any party attempting to intercept your connection.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of security during login. OTP codes are sent to your registered Malaysian mobile number.
• Encryption of data at rest: Sensitive data stored in the database tealive88 — including passwords and financial details — are stored in encrypted form using strong cryptographic algorithms.
• 24/7 security monitoring: Cybersecurity team tealive88 monitors the platform's infrastructure around the clock to detect any unusual activity or intrusion attempts.
• Regular security audits: We conduct regular security assessments and penetration testing by independent security experts to identify and address system vulnerabilities before they can be exploited.
• Internal access controls: A role-based access control system ensures that staff tealive88 may only access the data necessary for their specific tasks — with every access recorded in an auditable log.

tealive88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used so we can continue to improve it. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential session cookies: Required for the platform to function properly — including maintaining your login session and saving your bet slip during an active session. These cookies cannot be disabled without affecting core platform functionality.
• Preference cookies: Saves your preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
• Analytics cookies: Helps us understand which pages and features are used most frequently, how long users spend in each section of the platform, and general navigation patterns. This information is used in aggregate form and does not identify any individual.
• Security cookies: Used to detect and prevent fraudulent activity, maintain the integrity of login sessions and protect the platform against attacks such as CSRF (Cross-Site Request Forgery).

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the platform tealive88. Essential session cookies cannot be fully disabled if you wish to use our platform.

As a member tealive88 which is subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to your personal data. tealive88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact our data privacy team at support@tealive88.asia by stating the right you wish to exercise along with the relevant details. We will respond within seven business days.

tealive88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. The following are general guidelines on data retention periods:

• Active account data: Retained for as long as your account remains active and for a reasonable period after closure — typically up to 7 years for financial records, to meet accounting and tax legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian financial legal requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics cookie data: Aggregated data that does not identify individuals may be retained for longer periods for the purpose of analysing platform usage trends.
• Data for users who request deletion: Will be deleted within 30 days of a request being received, subject to any legal retention obligations that may prevent the immediate deletion of certain records.

When data is no longer needed and there is no legal obligation preventing its deletion, tealive88 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by tealive88, we are here to help. Our data privacy team can be reached through the following channels:

• Email: support@tealive88.asia (please state "Data Privacy" in the email subject line)
• Live Chat: Available on the platform 24/7 — response within 3 minutes
• WhatsApp & Telegram: Accessible via the platform tealive88

We are committed to responding to all data privacy enquiries within seven (7) business days. For more complex enquiries that require thorough investigation, we will update you within that period on the next steps and a more accurate expected resolution time.

tealive88 reserves the right to update this Privacy Policy from time to time to reflect changes in internal practices, legal requirements, or new platform features. Any material changes will be communicated to members via their registered email or in-platform notification at least seven days before taking effect. The latest update date is always displayed at the top of this document.